Product Technical Support Analyst (Fintech)

Location: Tunisia; hybrid work

Company

hirify.global provides fintech solutions, including Valdi global multi-asset trading solutions for listed equities, derivatives, and fixed-income instruments.

What you will do

• Support global clients using Valdi trading solutions through email, phone, and ticketing systems.
• Acknowledge, assess, troubleshoot, and resolve functional and technical client issues.
• Debug front-end and back-end applications using relevant technologies and tools.
• Coordinate resources across Operations, Client Services, development, and support teams.
• Build product and configuration knowledge to improve client service quality.

Requirements

• Strong technical diagnostic, analytical, problem-solving, communication, and relationship-building skills.
• Understanding of client-server application models and APIs.
• Knowledge of Linux, shell scripting, FTP, SSH, and TCP/IP networking.
• High written and verbal English communication skills are mandatory.
• Ability to work effectively with local and distributed teams, multitask, and support multiple clients under pressure.
• Availability for shifts, including weekends and public holidays.

Nice to have

• Service management knowledge, including ITIL v3/v4 or PMP.
• Experience with capital markets and trading platforms.
• Interest in process automation and AI initiatives.

Culture & Benefits

• Opportunities to innovate in fintech.
• Inclusive and diverse team environment.
• Professional and personal development opportunities.
• Resources to contribute to the community.
• Competitive salary and benefits.