Support Manager – Junior (iGaming)

Location: Georgia or Serbia; scheduled work from 10:00 to 22:00 (GMT+3) on a 2/2/3 rotation

Company

hirify.global operates a high-load casino games API platform that connects operator platforms with multiple remote game servers through a single integration.

What you will do

• Process client requests through the Jira helpdesk system.
• Provide first-line technical support and operational monitoring.
• Maintain the performance and stability of the gaming infrastructure.
• Coordinate with internal departments and partner helpdesk systems.
• Help ensure timely resolution of client requests across internal and partner systems.

Requirements

• Higher, incomplete higher, or technical education is an advantage.
• English at B2+ level is required.
• Russian at B2+ level is required.
• Experience supporting helpdesk systems is desirable.
• Availability for a 2/2/3 schedule from 10:00 to 22:00 (GMT+3).

Nice to have

• Second-line technical support experience.

Culture & Benefits

• Private health insurance and sports benefits.
• Comprehensive mental health program.
• Free online English lessons and local language courses.
• Paid time off and maternity leave support.
• Referral program rewards.
• Upskilling opportunities, internal workshops, professional conferences, and corporate events.