Customer Enablement Manager (SaaS)

TL;DR

Customer Enablement Manager (SaaS): Managing the adoption journey for large strategic customers in Latin America with an accent on delivering tailored enablement strategies and driving product adoption. Focus on building trusted relationships with stakeholders, collaborating with cross-functional teams, and ensuring measurable value delivery through proactive engagement.

Location: Must be based in São Paulo, Brazil. The role requires in-person onboarding.

Company

Figma is a collaborative design platform that empowers teams to streamline workflows and build products together in real time.

What you will do

• Manage the adoption journey for a portfolio of large, strategic customers.
• Use product data to inform proactive engagement strategies that lead to measurable value.
• Deliver live and scalable training sessions customized to customer needs.
• Build trusted relationships with stakeholders from individual contributors to senior leaders.
• Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk.
• Identify and empower internal champions to advocate for the platform.

Requirements

• 4+ years of experience in Technical Account Management, Customer Success, or Customer Enablement in SaaS.
• Fluency in Portuguese, Spanish, and English (written and spoken) is required.
• Strong product knowledge and a consultative approach to solving challenges.
• Ability to connect with a wide range of customer personas.
• Track record of driving impactful outcomes and cross-functional collaboration.
• Must be based in São Paulo, Brazil and available for in-person onboarding.

Nice to have

• Experience using Figma or working with design and collaboration tools.
• Background in UX/UI, Design Ops, or Frontend Development.

Culture & Benefits

• Commitment to diversity, equity, and inclusion as an equal opportunity workplace.
• Supportive environment focused on the value of "Grow as you go".
• Reasonable accommodations provided for individuals with disabilities.
• Collaborative team culture working at the intersection of product and customer success.