Customer Enablement Manager (SaaS)

Location: São Paulo, Brazil; in-person onboarding is required if hired.

Company

Figma develops a collaborative design platform that helps teams brainstorm, prototype, translate designs into code, and iterate with AI.

What you will do

• Manage the adoption journey for a portfolio of large, strategic customers.
• Understand customer goals and success metrics, using product data to drive proactive engagement and measurable value delivery.
• Document bespoke enablement plans and share product best practices and use cases.
• Build trusted relationships with stakeholders from individual contributors to senior leaders and empower internal customer champions.
• Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk mitigation.
• Deliver live and scalable training sessions tailored to customer maturity and needs.

Requirements

• 4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management, or a relevant customer-facing SaaS role.
• Excellent communication skills and the ability to connect with a wide range of customer personas.
• Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption.
• A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams.
• Written and spoken fluency in Portuguese, Spanish, and English is required for supporting Latin American customers.

Nice to have

• Experience using Figma or other design and collaboration tools.
• Background in UX/UI, Design Ops, or Frontend Development.

Culture & Benefits

• Values include learning and professional development through a Grow as you go mindset.
• Equal employment opportunities and reasonable accommodations are provided throughout the application, interview, and employment process.
• Video interviews require candidates to keep their cameras on.
• In-person onboarding is required after hiring.
• Applications are limited to five within any rolling 30-day period, with restrictions on reapplying to an active or recently rejected role.

Hiring process

• Video interviews require the candidate's camera to be on.
• Reasonable accommodations are available for interviews and other stages of the process.
• In-person onboarding is required if hired.