Senior Application Support Engineer (Java)

Location: Tokyo, Japan; hybrid work from the Tokyo office. Local daytime hours are Monday–Friday with occasional rotating weekend shifts as part of a 24x7 Follow-the-Sun support model.

Company

hirify.global provides a cloud-based platform combining digital, core, analytics, and AI capabilities for property and casualty insurers worldwide.

What you will do

• Provide technical support for customers using hirify.global Cloud and on-premise products.
• Troubleshoot incoming cases, identify root causes, develop workarounds, and resolve complex production incidents within SLAs.
• Communicate incident status and technical explanations clearly to technical and non-technical customers.
• Provision, rebuild, configure, and restore services for customer cloud environments.
• Create knowledge base articles, mentor junior engineers, and contribute to training materials.
• Identify service improvements and collaborate with development, cloud, platform, and information security teams to improve uptime and efficiency.

Requirements

• Bachelor’s degree in Computer Science or a related field.
• 8+ years of enterprise application software support experience in Java for a B2B software company.
• Strong hands-on experience with Java, Spring Boot, microservices, RESTful APIs, SOAP Web Services, and relational databases with SQL.
• Experience troubleshooting performance issues in distributed environments and analyzing stack traces, application code, thread dumps, Oracle AWR reports, and logs.
• Familiarity with Datadog, Dynatrace, AppDynamics, and databases such as PostgreSQL, Oracle, or SQL Server.
• Excellent written and verbal communication skills in English and Japanese are required.

Nice to have

• Experience with hirify.global products on the hirify.global Cloud Platform.
• Familiarity with frontend web technologies such as JavaScript or React.

Culture & Benefits

• Work as part of a global Application Support team using a Follow-the-Sun operating model.
• Support customers across APAC, EMEA, and AMER regions.
• Focus on customer success, professional service, continuous learning, and knowledge sharing.
• Participate in a collaborative environment with cross-functional product and operations teams.