Director – Strategy, Partnerships, AI, CRM & Customer Transformation (AI)

Location: Baden, Germany

Company

hirify.global is an experience innovation company that combines data, AI, creativity, and technology to deliver digital transformation and customer experiences for leading organizations.

What you will do

• Define strategic direction and transformation roadmaps across AI, CRM, customer experience, and partnership-led growth.
• Advise C-level stakeholders, lead executive workshops, and guide transformation programs from strategy through implementation.
• Lead customer transformation across marketing, sales, commerce, and customer service, including CRM modernization with Salesforce, Microsoft Dynamics, and Adobe Experience Cloud.
• Develop technology partnerships, joint propositions, co-selling opportunities, and integrated client solutions.
• Build and scale the Strategy, Partnerships, AI, CRM & Customer Transformation capability, including methodologies, accelerators, recruitment, and talent development.
• Drive pipeline growth, strategic pursuits, client expansion, and delivery excellence across complex transformation portfolios.

Requirements

• 10+ years of experience in management consulting, digital transformation, customer transformation, strategy, partnerships, or technology leadership.
• Proven experience defining and executing AI- and technology-enabled transformation strategies.
• Strong expertise in customer transformation, CRM consulting, and strategic partnership development.
• Experience leading large-scale transformation programs and multidisciplinary teams.
• Strong business development, commercial leadership, ecosystem collaboration, executive presence, and stakeholder management skills.
• Ability to lead global and cross-functional teams and connect technology strategy with measurable business outcomes.

Nice to have

• International consulting and leadership experience.

Culture & Benefits

• Values-driven culture focused on sharing, caring, and daring.
• Environment supporting continuous learning, creativity, diversity, autonomy, and professional growth.
• International career opportunities and collaboration through a global framework.
• Inclusive and accessible workplace with reasonable interview accommodations available.

Hiring process

• Talent Acquisition reviews applications after submission.
• Applications are assessed based on skills, experience, and potential; a headshot and personal information such as age or marital status are not required.
• Reasonable accommodations can be requested during the interview process.