Order Handling Support

Company

hirify.global helps industries operate more efficiently and sustainably through its industrial solutions and services.

What you will do

• Provide customer support, including technical, order, and payment-related assistance.
• Process orders and coordinate with Sales, Product Marketing, Logistics, and other internal teams.
• Help ensure accurate and timely delivery of products.
• Act as the first point of contact for customer questions and orders.
• Resolve customer issues and support effective communication during pre-sales and after-sales service.
• Track targets such as finished-goods inventory turnover, requested on-time delivery, and Net Promoter Score, implementing improvements when needed.

Requirements

• Experience or strong skills in customer support, order handling, logistics, or a related field.
• Ability to coordinate effectively with sales, product marketing, logistics, and internal stakeholders.
• Knowledge of relevant commercial communication tools and customer service processes.
• Strong customer communication and issue-resolution skills.
• Ability to support operational efficiency and customer satisfaction targets.
• Relevant degree, qualification, or demonstrated professional track record.

Culture & Benefits

• Full-time fixed-term employment.
• Opportunity to contribute to cleaner and smarter industrial operations.
• Support for professional growth and personal development.
• Benefits are provided according to hirify.global and local employment policies.