Customer Success Leader-Northeast Region

Location: Virtual, Northeast Region of the United States; travel up to 50% required.

Company

hirify.global provides healthcare revenue management technology and services focused on improving financial and operational outcomes.

What you will do

• Lead, coach, mentor, and develop a regional team of Customer Success Directors.
• Execute account strategies that improve revenue retention, client growth, NPS, and customer success KPIs.
• Use data-driven insights to identify at-risk accounts and create intervention plans.
• Partner with Sales, Product, Marketing, Implementation, Customer Support, IT, and Finance to align account strategy and customer outcomes.
• Lead Executive Business Reviews, manage escalations, and strengthen executive customer relationships.
• Support forecasting, renewal planning, upsell strategies, product feedback, and adoption of revenue cycle technology solutions.

Requirements

• 10+ years of experience in healthcare technology, revenue cycle management, or SaaS-based customer success.
• 5+ years of leadership experience managing and developing regional or national customer success teams.
• Demonstrated success in revenue retention, growth, client satisfaction, account strategy, KPI management, and operational execution.
• Strong executive presence, communication, analytical, problem-solving, and organizational skills.
• Proficiency with Salesforce, Gainsight, Gong, and other CRM or customer success tools.
• Bachelor’s degree required; MBA or an advanced degree preferred.

Nice to have

• Experience with revenue cycle SaaS technology and service solutions.
• Understanding of healthcare reimbursement, payer-provider workflows, and regulatory requirements.
• Experience driving NPS participation, Executive Business Review cadence, and customer engagement metrics.

Culture & Benefits

• Virtual work arrangement.
• Travel up to 50% to meet customers and attend industry events.
• Work guided by the CARE values: Customer Centric, Agile, Reliable, and Engaged.