Global Software Support Engineer I

Location: Austin, Texas, United States. Relocation eligible; travel required up to 20% of the time.

Salary: $70,000–$95,500 per year

Company

hirify.global develops materials science and engineering solutions, equipment, and software used in semiconductor chips and advanced displays.

What you will do

• Resolve low-complexity equipment software application and systems issues with some supervision.
• Provide customer software support through the software ticketing system.
• Analyze software issues reported on customer tools by field engineers.
• Learn product, system software, troubleshooting tools, infrastructure, and standard best practices.
• Review software documentation, customer features, and installation and upgrade instructions.
• Complete required product training and certifications.

Requirements

• Conceptual knowledge of theories, practices, and procedures within a relevant discipline.
• Ability to use existing procedures to solve standard problems and make judgments based on available information.
• Good written and verbal communication skills.
• High motivation, teamwork skills, and the ability to manage priorities and workload independently.
• Ability to work from the Austin, Texas location.

Culture & Benefits

• Supportive work culture focused on learning, development, and career growth.
• Comprehensive employee benefits and programs supporting health and wellbeing.
• Potential eligibility for bonus and stock award programs, where applicable.
• Equal opportunity employment and accessibility support during the application process.