Customer Success & Solutions Specialist (AI)

Location: Manila, Philippines; the role can be based in any one of the APAC offices. Hybrid work model.

Company

Data-driven solutions support clients in navigating changing environments and making impactful decisions.

What you will do

• Manage customer enquiries through the Shipping Support Queue and provide timely, accurate responses.
• Support new clients during service rollout and guide customers toward suitable solutions.
• Own customer issues, coordinate follow-up, and escalate complex cases when needed.
• Perform validation checks and investigate discrepancies for APAC customers.
• Support Sales and Customer Success activities with product and solution guidance.
• Gather feedback, report recurring issues, and contribute to service and company improvements.

Requirements

• Fluent spoken and written English.
• Strong communication, interpersonal, analytical, problem-solving, organizational, and time-management skills.
• Customer-focused, proactive, collaborative, and willing to learn and develop.
• Interest in AI, automation, and process improvement.
• Proficiency in Microsoft Office applications.
• Knowledge of commercial shipping and vessel operations is desirable.

Culture & Benefits

• Smart, creative, and innovative working environment.
• Supportive and talented international team.
• Hybrid work model.
• International development opportunities supporting professional growth.
• Continuous training, knowledge sharing, and improvement initiatives.

Hiring process

• Applications and CVs must be submitted through the application link; email submissions are not considered.
• Suitable candidates are contacted on a continuous basis.