Technical Systems Analyst (MoveIT)

Location: Onsite in Boston, Massachusetts

Company

hirify.global is a technology and professional services firm specializing in innovative technologies and technology management.

What you will do

• Provide Tier 2 support for custom-developed, vendor-supported, and COTS/SaaS enterprise applications.
• Troubleshoot escalated incidents, service requests, application issues, automated file transfer failures, and integration problems.
• Support and administer MoveIT and similar managed file transfer and SFTP platforms.
• Monitor application health, availability, and performance, responding to alerts, outages, and service degradation.
• Document incidents, root causes, resolutions, procedures, and knowledge base articles while maintaining ticket queues and SLA compliance.
• Support change and release activities, analyze recurring issues, and recommend operational and process improvements.

Requirements

• 3–5+ years of experience supporting enterprise applications and/or application development.
• Experience with MoveIT, managed file transfer platforms, secure FTP solutions, and automated file transfer configuration and troubleshooting.
• Advanced troubleshooting across applications, networks, integrations, and infrastructure components.
• Strong customer service, end-user support, written and verbal communication, and technical documentation skills.
• Ability to work independently and collaboratively and participate in a 24x7 on-call support rotation.
• Ability to follow Commonwealth security policies, standards, procedures, and compliance requirements.

Nice to have

• ServiceNow or similar ITSM platform experience and familiarity with application monitoring and alerting tools.
• Understanding of SDLC, change management, and release management.
• Exposure to AWS, EKS, AWS Lambda, and cloud-based applications.
• Familiarity with object-oriented design, monolithic architectures, distributed systems, and microservices architecture.
• Experience driving process improvement initiatives in enterprise operational environments.

Culture & Benefits

• Onsite work in Boston, Massachusetts.
• Participation in an on-call support rotation as required.
• Collaboration with business users, developers, infrastructure teams, vendors, and other stakeholders.
• Focus on customer service, security, quality assurance, and adherence to operational standards.