Senior Engineering Manager (AI)

Location: Vancouver, Canada

Salary: $232,000–$281,500 CAD base salary for exceptional talent based in British Columbia, Canada; bonus, equity, and benefits are not included.

Company

hirify.global is an AI customer experience platform that combines voice, digital communications, human agents, and agentic AI to resolve customer problems in real time.

What you will do

• Lead, coach, mentor, evaluate, and grow a team of experienced engineers.
• Define the team’s one- to three-year vision and roadmap with product partners.
• Own large cross-functional projects from requirements gathering and planning through delivery.
• Lead the calling frontend and backend, including real-time agent assistance, seamless AI-to-human handoffs, and full conversation context.
• Evolve critical call paths into reliable, event-driven, containerized services with defined SLOs and gradual migrations that avoid live-call disruption.
• Expand the hardware ecosystem across desk phones, Room Phones, ATAs, and DECT solutions while evaluating architecture and technical designs.

Requirements

• 5+ years leading high-performing engineering teams and 10+ years of professional engineering or engineering leadership experience.
• Experience with real-time communications, including WebRTC, SIP, VoIP, echo cancellation, call routing, or call setup performance.
• Strong CCaaS knowledge covering routing, queues, IVR, AI skill-based routing, real-time agent assist, or auto-QA.
• Full-stack fluency with a modern JavaScript framework, Vue 3, TypeScript, and Python or Java on the backend.
• Experience with cloud-native architectures, microservices, containerization, orchestration, high-traffic systems, SLOs, and safe production migrations.
• Strong communication, collaboration, mentoring, hiring, interviewing, and AI-assisted development skills; a computer science degree or equivalent experience.

Culture & Benefits

• Work at the center of AI transformation in business communications.
• Build agentic AI products that reshape how companies operate.
• Access powerful AI tools, competitive benefits, and a robust training program.
• Work in inclusive offices designed to support collaboration and connection.
• Receive opportunities for professional growth and meaningful responsibility.