Customer Service Officer

Location: Kuala Lumpur, Malaysia; hybrid with the option to work remotely up to 50% of the month

Company

hirify.global is a global beauty company operating across Prestige and Consumer Beauty products.

What you will do

• Manage end-to-end order processing in SAP for assigned APAC subregions, customer groups, and key accounts.
• Coordinate with logistics, transportation, distribution center, and market planning teams to ensure accurate and on-time order fulfilment.
• Act as the primary contact for customers and internal stakeholders on order-related issues, queries, returns, and refusals.
• Support credit management, audit checks, product registration, import documentation, invoicing, and customs-related shipping documents.
• Prepare SAP/BW reports, track customer service KPIs, perform root-cause analysis, and identify corrective actions.
• Participate in operational calls, business meetings, and ad hoc improvement projects.

Requirements

• Degree in Supply Chain, Operations, or a relevant field.
• 3–5 years of customer service experience, preferably in a multinational company.
• Experience in the beauty or cosmetics industry.
• Knowledge and technical understanding of SAP for order processing and query management.
• Fluent English required.
• Strong Microsoft Office skills, especially Excel, with a team-oriented and accountable approach.

Culture & Benefits

• Work in a diverse and international Travel Retail Asia Pacific environment.
• Global omni-working policy allowing remote work for up to 50% of the month.
• Opportunity to contribute to operational improvements and business impact.
• Inclusive workplace focused on diversity, equity, and inclusion.