Support Engineer (Cloud)

Location: Kwun Tong, Hong Kong

Company

hirify.global provides software, cloud, security, and support solutions to organizations worldwide.

What you will do

• Provide Level 1 on-shift support in 9-hour shifts as the first point of contact for the Service Support Team.
• Log incidents, prioritize service requests, and maintain ticket updates according to service-level agreements.
• Identify technical issues, agree on priorities, and allocate tickets and calls efficiently.
• Document incidents and troubleshooting steps, escalating issues to higher-tier engineers when needed.
• Develop simple scripts to automate system verifications and related support tasks.
• Support project delivery as a secondary responsibility.

Requirements

• Fluent Cantonese with strong communication skills in English.
• Knowledge of Microsoft or cloud technologies such as Azure, AWS, Microsoft 365, Active Directory, or Exchange.
• Strong customer service, troubleshooting, problem-solving, organizational, and communication skills.
• Ability to communicate through phone, email, and virtual collaboration tools.
• Willingness to learn new technologies and develop technical expertise in a fast-paced support environment.
• Ability to collaborate with a team while managing multiple priorities.

Nice to have

• Mandarin language skills.

Culture & Benefits

• Collaboration across borders in a global organization.
• Continuous learning and opportunities for professional growth.
• Exposure to leading cloud, security, and support technologies.