Professional, Technical Support Engineer (SQL, MSSQL, PostreSQL, API, Scripting, AWS or Azure, Customer Support)

Location: Taguig City, Philippines; hybrid setup with required return to office 10 times per month. Graveyard shift aligned with US business hours, including some weekends and later hours to support a 24x7 operation.

Company

hirify.global connects technology vendors, partners, and businesses through its global IT ecosystem and hirify.global Xvantage digital platform.

What you will do

• Respond to complex technical service requests from customers and resellers by phone and email.
• Diagnose, troubleshoot, reproduce, and resolve issues across software, APIs, integrations, databases, infrastructure, cloud, and hardware solutions.
• Perform root cause analysis and collaborate with engineering, product, development, and third-party vendors on bug fixes and feature requests.
• Lead or participate in incident response and on-call activities for critical issues, advocating for customers and driving resolution within SLOs.
• Create and maintain runbooks, FAQs, knowledge-base content, and technical documentation.
• Identify support trends and contribute to service desk process improvements and long-term product solutions.

Requirements

• 4–7+ years of experience in technical support, solutions engineering, or a similar customer-facing technical role.
• Experience with SaaS platforms, APIs, databases, scripting, cloud services, networking, web servers, and system integrations.
• Hands-on knowledge of Apache, IIS, MySQL, MSSQL, PostgreSQL, DNS, HTTP, HTTPS/SSL, FTP, JSON, REST, and OAuth.
• Basic understanding of Linux environments and strong troubleshooting, analytical, documentation, and problem-solving skills.
• Experience with ticketing systems and knowledge bases such as Zendesk or Jira.
• Fluent English and flexibility to work US graveyard shifts, some weekends, and later hours for 24x7 coverage.

Nice to have

• ITIL or Microsoft Azure certification.
• Experience with Azure, AWS, or GCP cloud platforms.
• Scripting experience with Bash, Python, PowerShell, or PHP, plus SQL knowledge.
• Exposure to Docker, Kubernetes, Jira, and Confluence.

Culture & Benefits

• Hybrid work setup with 10 required return-to-office days per month.
• Customer-first environment focused on collaboration, problem-solving, and continuous improvement.
• Opportunity to work across a global technology ecosystem and multiple cloud and hardware solutions.
• Role supports a 24x7 business through scheduled graveyard shifts and on-call participation.