ComplianceTech Client #1 | Technical Support Engineer (AI)

Location: Tbilisi, Georgia. Monday to Friday, 09:00–18:00 local time, with occasional night shifts and flexibility to align with U.S. working hours.

Company

An AI-native enterprise platform for governance, risk, and compliance that provides real-time monitoring, automated gap detection, AI-driven remediation, audit support, risk management, and control monitoring through 230+ system integrations.

What you will do

• Manage technical support tickets in Zendesk by classifying, reproducing, troubleshooting, and escalating issues.
• Provide timely, high-quality support to internal and external users.
• Coordinate ticket handovers across global regions and maintain clear communication threads.
• Collaborate with Product, R&D, and Application teams to investigate and resolve issues.
• Maintain internal documentation and the Knowledge Base.
• Monitor product health through logs and assist with incident triage during releases, incidents, and escalations.

Requirements

• 2+ years of experience as a Technical Support Engineer or in SaaS Support.
• Strong understanding of cloud environments, including AWS, GCP, or Azure.
• Hands-on experience with SQL, JSON APIs, and log analysis.
• Experience with Zendesk, Jira, or similar support tools.
• Excellent English communication skills, both written and verbal.
• Strong ownership, attention to detail, independence, and flexibility for occasional night shifts.

Nice to have

• Scripting or automation experience with Python or a similar language.

Culture & Benefits

• Staffing engagement managed by hirify.global.
• Coordination with Support Engineers in Israel and the U.S. to maintain 24/5 global coverage.
• Startup-style flexibility in scheduling.
• Occasional evening or late-night availability may be required during releases, incidents, or cross-regional escalations.