Plus
Включить Plus
Назад
Company hidden
2 дня назад

PSP Support Agent – Junior (Fintech)

Формат работы
remote (только Georgia)
Тип работы
fulltime
Грейд
junior
Английский
b2
Страна
Georgia
Вакансия из списка Hirify.GlobalВакансия из Hirify RU Global, списка компаний с восточно-европейскими корнями
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:
/
TL;DR
PSP Support Agent – Junior (Fintech): Supporting and maintaining stable payment operations by processing payment-system requests, monitoring transaction stability, and resolving incidents with an accent on helpdesk support, payment-system operations, and cross-functional collaboration. Focus on analysing recurring payment incidents, preparing reports, and maintaining reliable transaction processing across 2/2 twelve-hour shifts.

Location: Georgia

Company

hirify.global operates payment systems and supports reliable transaction processing.

What you will do

  • Process customer and payment-system requests through Jira helpdesk and email.
  • Monitor and maintain payment-system stability.
  • Work directly with payment systems to support reliable transaction processing.
  • Analyse payment-related incidents, identify recurring patterns, and prepare reports.
  • Collaborate with 2nd Line Support, Finance, Account Managers, B2C, and other internal teams.
  • Work a 2/2 schedule with 12-hour shifts, including 2–4 night shifts per month.

Requirements

  • Higher or incomplete higher education, preferably with a technical background.
  • English at B2 level or higher.
  • Russian at C1 level or higher.
  • Experience with payment systems is preferred.
  • Experience providing support through a helpdesk system is desirable.
  • Technical support experience, basic web architecture knowledge, or 1st/2nd line support experience is advantageous.

Culture & Benefits

  • Private health insurance and a comprehensive mental health program.
  • Sports benefits and paid time off.
  • Free online English lessons and local language courses.
  • Maternity leave support and referral program rewards.
  • Upskilling opportunities, internal workshops, professional conferences, and corporate events.

Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →

Categories

Customer Support Specialist jobsJunior Customer Support Specialist jobsJobs in GeorgiaJira jobs