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Описание вакансии
Customer Support Operations Officer
Company
Cryptopay
Conditions
4 days agoJunior Luxembourg Hybrid Full Time Customer Support Jobs by Cryptopay
Cryptopay Cryptopay provides crypto-payment services for businesses. Its offerings include accepting cryptocurrency, payment-gateway integrations, account management, corporate crypto cards, and mass crypto payouts for businesses ranging from startups to enterprises. Company intelligence Maintainer signals as of 8/14/2026 Distributed Funding history Unknown ICO ($18M) Investors upscale About Cryptopay Cryptopay is a crypto payments company offering businesses a payment gateway for accepting 19 major cryptocurrencies, with real-time conversion, bank settlement, reporting, payment tools, and account management. It also provides payment APIs and integrations, corporate crypto cards, and mass payout capabilities. The company serves e-commerce, SaaS, iGaming, Web3, consulting, gaming, tourism, real estate, and other business clients. View jobs by Cryptopay
Skills
Analysis Collaboration Communication Confluence Fintech Intercom Jira Payment Support Uat Zendesk
Candidate Availability
Hybrid · Luxembourg · Required Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will log and manage incoming inquiries and complaints across all channels throughout the whole lifecycle with speed and professionalism You will monitor platform status alerts and keep relevant stakeholders informed You will coordinate cross functionally across Business Development Finance Payment Operations Compliance Product and IT to resolve complex support queries You will lead and execute UAT for new platform builds financial instruments payment rails and feature releases You will define and check test cases and scenarios from a user and operational perspective to identify bugs performance bottlenecks and UX friction before deployment You will collaborate directly with Product and Engineering teams to report issues re test fixes and validate platform stability You will capture log and analyze feedback from clients and internal teams to identify feature gaps and process bottlenecks You will assist in drafting and managing Change Requests ensuring functional requirements are clearly documented for technical teams You will participate in refining internal workflows operational procedures and support documentation as the product evolves
Requirements
- 2+ years of experience in B2B Customer Support within fintech payments institutions banking FX or digital assets
- Comfortable managing customer inquiries from investigation through to resolution coordinating with multiple internal stakeholders to deliver an excellent customer experience
- Experience working closely with Product Engineering Operations Compliance or other cross functional teams
- Interest in technology and product development with experience or willingness to participate in User Acceptance Testing UAT validate new features and report bugs or usability issues
- Confident using support and collaboration tools such as Jira Confluence Zendesk Intercom or similar platforms
- Strong analytical and problem solving skills with excellent attention to detail
- Excellent written and verbal communication skills with the ability to explain complex issues clearly and professionally
- Self organized proactive and comfortable working in a fast paced evolving fintech environment
Responsibilities
- Log and manage incoming inquiries and complaints across all channels throughout the lifecycle with speed and professionalism
- Monitor platform status alerts and keep relevant stakeholders informed
- Coordinate cross functionally across Business Development Finance Payment Operations Compliance Product and IT to resolve complex support queries
- Lead and execute UAT for new platform builds financial instruments payment rails and feature releases
- Define and check test cases and scenarios from a user and operational perspective to identify bugs performance bottlenecks and UX friction before deployment
- Collaborate directly with Product and Engineering teams to report issues re test fixes and validate platform stability
- Capture log and analyze feedback from clients and internal teams to identify feature gaps and process bottlenecks
- Assist in drafting and managing Change Requests ensuring functional requirements are clearly documented for technical teams
- Participate in refining internal workflows operational procedures and support documentation as the product evolves
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