5 дней назад
Digital E-commerce Operations Manager (WebSphere)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Digital E-commerce Operations Manager (WebSphere) (E-commerce/IT Operations): Building and operating scalable digital commerce platforms and global 24/7/365 operations with an accent on WebSphere, cloud technologies, service delivery, and operational maturity. Focus on leading distributed engineering teams, developing KPI-driven processes, improving incident and problem management, and ensuring reliable customer-facing services.
Location: Headquarters - Katy, Texas, United States
Company
is a sports and outdoor retail company focused on serving customers through digital and physical commerce.
What you will do
- Manage enhancements to the WebSphere platform and supporting e-commerce systems.
- Build and operate scalable IT infrastructure and operations for the digital and e-commerce business.
- Build and lead a global 24/7/365 operations engineering team focused on customer service, automation, agile delivery, and operational excellence.
- Define, monitor, measure, and report on service-level metrics, KPIs, budgets, and team objectives.
- Establish documented IT operations processes, roadmaps, service desk practices, ITIL, problem management, self-service tools, and knowledge repositories.
- Partner with business and IT leaders, provide executive reporting, analyze operational trends, and drive improvements in service quality, compliance, and cost efficiency.
Requirements
- Bachelor's degree in Computer Science, Computer Engineering, Systems Engineering, or a related field is preferred.
- 8–12 years of experience in IT operations and 8–12 years of leadership and management experience.
- Experience managing IT and e-commerce platforms, projects, and teams.
- Required knowledge of cloud technologies and WebSphere Commerce or ATG.
- Strong knowledge of e-commerce, omnichannel systems, enterprise applications, operating systems, networks, mobile POS, security, monitoring, and disaster recovery.
- Experience with data-driven operational analysis, organizational change management, distributed teams, data centers, and service delivery.
Culture & Benefits
- Full-time position with company work hours and professional staff policies.
- Customer-centric operating culture focused on service quality and rapid issue resolution.
- Emphasis on data-driven decisions, continuous process improvement, and operational maturity.
- Equal employment opportunity regardless of protected personal characteristics.
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