Client Account Manager Sr.

Location: Bowling Green or Louisville, Kentucky, USA office locations

Company

Brown & Brown offers a meritocracy-based culture focused on doing what is best for customers.

What you will do

• Manage an assigned book of business, including policy processing, endorsements, invoicing, certificates of insurance, claims follow-up, policy changes, and coverage questions.
• Build effective relationships with clients, vendors, and carriers to support client retention.
• Identify coverage gaps and consult leadership or producers on appropriate client options.
• Manage client renewals, including loss information, renewal applications, marketing, pricing negotiations, proposals, and binders.
• Review compliance requirements, disclosures, policies, endorsements, and certificates for alignment with client expectations and legal requirements.
• Support account growth through account rounding, referrals, and accurate documentation in the sales management database.

Requirements

• Valid insurance producer license.
• 5+ years of experience in the insurance industry or a related field.
• Knowledge of insurance coverages, contracts, and applicable state regulations.
• Proficiency with Microsoft Windows, Word, Excel, PowerPoint, Publisher, and common office equipment.
• A college degree in a business-related field is preferred.

Culture & Benefits

• Medical/Rx, dental, vision, life, and disability insurance.
• Employee stock purchase plan, 401(k), student loan assistance, and tuition reimbursement.
• Mental health and enhanced advocacy services.
• Paid time off, holidays, and preferred partner discounts.
• Benefits may vary by subsidiary and geographic location, with eligibility criteria and waiting periods applying.