Commercial Lines Account Manager (Commercial Insurance)

Location: Meridian, ID, USA

Company

Brown & Brown provides commercial insurance services and client account management.

What you will do

• Serve as the primary contact for client inquiries and provide timely, professional service.
• Manage policy service requests, including changes, endorsements, certificates, ID cards, and coverage questions.
• Support billing questions, payment processing, premium collection, invoicing, and premium finance agreements.
• Prepare, review, and process insurance documents, renewal materials, supplementals, and proposals.
• Maintain accurate client records, track open items, and manage mid-term policy changes.
• Analyze client exposure data, identify coverage gaps, and support renewal strategy, stewardship reviews, and additional coverage opportunities.

Requirements

• Active Property & Casualty (P&C) license.
• 3+ years of commercial lines account management experience.
• Strong customer service, communication, organization, multitasking, and time management skills.
• Proficiency with Microsoft Office and agency management systems.
• Ability to work with modern, tech-centric agency management systems.

Nice to have

• Equivalent college degree or equivalent work experience.
• Experience with commercial insurance markets and carrier relationships.
• Experience supporting marketing, renewals, or new business placement.

Culture & Benefits

• Meritocratic culture focused on initiative and doing what is best for customers.
• Medical, prescription, dental, vision, life, and disability insurance.
• Employee stock purchase plan, 401(k), student loan assistance, and tuition reimbursement.
• Mental health and enhanced advocacy services.
• Paid time off, holidays, and preferred partner discounts.