Associate Solutions Engineer (German)

Location: Berlin, Germany. Set schedule: Monday-Friday, 9am-6pm Berlin time.

Company

hirify.global provides a unified IT operations platform for endpoint management, patching, backup, and remote access, serving nearly 40,000 customers in more than 140 countries.

What you will do

• Guide customers through implementation of the hirify.global solution and support onboarding through 30 days after implementation.
• Respond to customer inquiries through email, phone, and Zendesk or similar ticketing systems.
• Work with sales and account management teams to understand customer requirements and provide customer support.
• Evaluate request complexity, provide timely instructions and documentation, and escalate issues to support or senior sales engineers when needed.
• Collaborate with cross-functional teams to resolve critical product issues and improve resolution cycle times.
• Document issues, workarounds, and resolutions, including creating knowledge base articles.

Requirements

• At least 2 years of experience in a customer service-related position.
• Fluent German and English.
• Proficiency with Windows, including the Windows registry and services, plus working knowledge of Linux and Mac.
• Strong verbal and written communication, organization, prioritization, and multitasking skills.
• Ability to work independently and collaboratively in a global environment.
• Customer-focused problem-solving skills, sound judgment, adaptability, empathy, and patience.

Nice to have

• Previous experience with IT software.
• Experience with Zendesk or other CRM ticketing software.

Culture & Benefits

• Professional development through a training platform.
• Lunch covered at the office three times per week.
• Access to a corporate benefits platform with discounts.
• International and intercultural work environment.
• Office location in central Berlin near Alexanderplatz and public transit.
• This position is not eligible for visa sponsorship.