Manager of Supportive Services (Th-Sun)

Location: 2260 S Xanadu Way, Aurora, Colorado, USA; Thursday–Sunday schedule

Salary: $75,000–$76,500 per year, based on education and experience

Company

Housing Authority of the City of Aurora provides affordable and subsidized housing, housing vouchers, case management, and supportive programs.

What you will do

• Supervise, coach, evaluate, and develop two Peer Support Specialists.
• Maintain a direct service caseload, including resident engagement, care coordination, crisis response, housing stabilization, and Medicaid-reimbursable services.
• Conduct assessments, create individualized service plans, coordinate resources, and support continuity of care.
• Monitor documentation, billing, productivity, service utilization, resident engagement, housing retention, and program compliance.
• Coordinate supportive services with property management, behavioral health providers, assisted housing staff, and community partners.
• Develop service procedures, coverage plans, escalation processes, and emergency response protocols.

Requirements

• Master’s degree in Social Work, Counseling, Psychology, Public Health, Human Services, or a related field.
• Colorado licensure required, including LCSW, LSW, LPC, LAC, or equivalent.
• At least three years of experience in case management, supportive housing, behavioral health, homeless services, or related human services.
• Knowledge of Medicaid billing, documentation, quality assurance, Permanent Supportive Housing, strengths-based care, trauma-informed care, and recovery-oriented practices.
• Working knowledge of HIPAA, 42 CFR Part 2, confidentiality, information-sharing requirements, and applicable behavioral health and Medicaid regulations.
• Strong skills in crisis intervention, conflict resolution, de-escalation, motivational interviewing, resident engagement, and cross-system collaboration.

Nice to have

• At least one year of supervisory, team lead, or program coordination experience.
• Experience supporting people experiencing homelessness, behavioral health conditions, substance use disorders, complex trauma, or moderate-to-high acuity needs.

Culture & Benefits

• Mission-driven work supporting housing stability, wellness, and community integration.
• Medical, dental, and vision insurance.
• 401(k) with a 4.5% employer match.
• Holiday, vacation, and sick leave policies.
• Paid community volunteer time and tuition reimbursement.
• Diverse, inclusive workplace with an open exchange of ideas.