Senior Lead – HR Shared Services

Location: Ghana; hybrid

Company

hirify.global is a fintech company serving customers across Africa through financed digital and e-mobility products.

What you will do

• Oversee daily HR Shared Services operations across employee records, contracts, payroll inputs, offboarding, and employee relations administration.
• Establish service routines, monitor SLAs and operational KPIs, manage escalations, and coordinate workload prioritisation.
• Partner with People Partners, Talent Acquisition, Payroll, Finance, Legal, and HRIS teams on operational delivery and policy implementation.
• Maintain accurate, confidential, and compliant employee records, contracts, payroll documentation, and employee relations case files.
• Drive process improvements, SOP standardisation, approval controls, audit readiness, and operational training.
• Develop service dashboards and support automation and AI-enabled HR operations in partnership with HRIS and People Systems teams.

Requirements

• Bachelor’s degree in Human Resource Management, Business Administration, or a related field.
• Certified HR Practitioner in Ghana, preferably CIHRM.
• 4–5 years of experience in HR Shared Services, HR Operations, or employee lifecycle administration.
• Hands-on experience with HR records, contracts, payroll coordination, offboarding, and employee relations support.
• Strong knowledge of HR operations, compliance, stakeholder management, analytics, reporting, risk controls, and escalation management.
• Experience with HRIS platforms such as HiBob or equivalent; familiarity with Freshservice or similar case management systems is useful.

Culture & Benefits

• Career development through development programs, coaching partnerships, and on-the-job training.
• Family-friendly policies and a focus on employee well-being.
• Flexible working practices within a hybrid arrangement.
• Equal opportunity and affirmative action employment practices.

Hiring process

• Applications are reviewed on a rolling basis, with shortlisting and interviews potentially taking place throughout the recruitment period.
• Successful candidates undergo pre-employment background checks covering criminal records, identity, education, employment history, and references.