Associate Customer Value Manager (Cybersecurity)

Location: South Africa - Johannesburg Customer Operations

Salary: 400,000–480,000 ZAR per year, plus benefits and possible incentive-plan eligibility.

Company

hirify.global provides cybersecurity and SaaS-based products that help customers improve security outcomes and protect their businesses.

What you will do

• Drive adoption and effective utilization of hirify.global products across a pooled customer portfolio.
• Monitor product usage and customer health metrics, identify adoption gaps and churn risks, and coordinate early interventions.
• Lead structured value reviews, connect product capabilities to customer security priorities, and agree on next steps.
• Build trusted customer relationships, deliver onboarding and enablement sessions, webinars, and scalable one-to-many programs.
• Guide configuration and feature enablement, troubleshoot within scope, and escalate issues to specialist teams.
• Identify expansion opportunities, support advocacy initiatives, and maintain accurate customer records in CRM and Customer Success systems.

Requirements

• Experience in a customer-facing role such as customer success, customer value, technical support, account management, or professional services.
• Technical aptitude and familiarity with, or ability to quickly learn, security or SaaS technology and the hirify.global platform.
• Ability to interpret usage and customer health metrics and turn them into clear actions and recommendations.
• Excellent written and verbal communication skills, including the ability to explain complex ideas simply and influence different stakeholders.
• Strong organization, time management, prioritization, and collaboration skills.
• Working knowledge of MS Office and common business tools.

Nice to have

• Exposure to email security, cybersecurity, or SaaS concepts through study, certification, or previous work.
• Familiarity with Salesforce and a Customer Success platform such as Gainsight.
• Progress toward, or willingness to pursue, a certification such as CompTIA Security+.

Culture & Benefits

• Competitive base salary plus benefits in accordance with local policy and regulations.
• Potential eligibility for incentive plans.
• Inclusive and diverse workplace with equal-opportunity and affirmative-action commitments.
• Use of AI-guided insights and next-best-action recommendations to support scalable customer value management.