Customer Success Manager, Enterprise (Strategic Customer Success Team)

TL;DR

Customer Success Manager, Enterprise (Strategic Customer Success Team) (SaaS/Digital Marketing): Managing strategic enterprise customer relationships, renewals, success plans, and expansion opportunities for hirify.global’s SEO, AI visibility, and digital marketing platform with an accent on executive engagement, customer value, and retention. Focus on designing data-driven success plans, leading executive business reviews, mitigating renewal risks, and connecting platform capabilities to measurable business outcomes.

Location: London, United Kingdom

Company

hirify.global is a SaaS brand visibility platform providing AI-driven insights across SEO, search, content marketing, paid media, social strategy, and digital marketing.

What you will do

• Build and maintain multi-threaded relationships with Fortune 500 stakeholders, including marketing operations teams and senior marketing executives.
• Own the renewal lifecycle, customer health, forecasting, procurement requirements, retention, and expansion opportunities.
• Create and execute customized success plans that connect hirify.global workflows and features to customer objectives, ROI, and measurable business value.
• Lead executive quarterly business reviews and provide strategic recommendations on product adoption, performance, and long-term partnership value.
• Identify, document, and remediate customer risks while advocating for customer needs and product improvements.
• Coordinate with Sales, Marketing, and cross-functional teams to develop growth opportunities and manage portfolio operations.

Requirements

• 5–7+ years of experience in Customer Success, Account Management, or a related role focused on enterprise customers.
• Experience in MarTech, SaaS, digital marketing, or enterprise marketing platforms.
• Proven ability to build relationships across seniority levels and lead executive customer conversations.
• Experience creating customized success plans, managing renewals, and connecting customer processes to measurable outcomes.
• Strong problem-solving, written, and verbal communication skills for technical and non-technical audiences.
• Understanding of SEO, SEM, content marketing, analytics, CRM, and marketing automation, plus experience with upselling and qualified lead generation.

Nice to have

• Experience with BrightEdge, Conductor, SimilarWeb, or comparable enterprise SEO and marketing platforms.
• Experience with pipeline management in sales or renewal contexts.
• Ability to navigate ambiguity and complexity in a rapidly changing global business environment.

Culture & Benefits

• Continuous career growth and a strong internal promotion track.
• Global team distributed across more than 40 locations.
• Online and offline bootcamps during onboarding.
• Employee Support Program, family-loss financial aid, and Employee Resource Groups.
• Hobby and team-building budget allowance.
• Performance recognition through President’s Club and uncapped commissions for eligible sales roles.

Hiring process

• Applications are reviewed by the Talent Acquisition team, with feedback targeted within three working days.
• Interviews include a detailed discussion of professional background, working style, and personality.
• Online interviews are expected to be held from a laptop or desktop with the camera enabled.