Customer Success Manager (iLien)

Location: USA - Houston, TX, Allen Pkwy

Salary: $89,600–$157,000 USD annually, plus eligibility for a bonus.

Company

hirify.global provides professional information services, software tools, content, and technology that help customers make critical business, legal, regulatory, and operational decisions.

What you will do

• Support complex customer engagements across the quote-to-order fulfillment lifecycle, from initial scoping through project completion.
• Research customer accounts and project history, gather requirements, identify dependencies, and assist with pricing quotes and Statements of Work.
• Coordinate communications and issue resolution across customers, Sales, Professional Services, Operations, Product, Client Support, and fulfillment teams.
• Facilitate the transition from Sales to Professional Services, including knowledge transfer and customer communications.
• Manage multiple order and project activities, prioritize deadlines, mitigate errors, and maintain high-quality deliverables and customer satisfaction.
• Document processes, improve workflows, address post-project inquiries, and identify customer-aligned upselling and cross-selling opportunities.

Requirements

• At least three years of experience in a similar client service, account management, customer success, or sales support role.
• Related post-secondary education or equivalent related work experience.
• Specialized knowledge of or experience with iLien products and customer engagement projects.
• Experience with Pricing Central, Verifile, the iLien platform, and Account Tools.
• Strong written and verbal communication skills, cross-functional collaboration, proactive problem-solving, and attention to detail.
• Proficiency in Microsoft Office Suite and Salesforce; experience with data analysis, consulting services, project management, and customer-facing presentations.

Nice to have

• Experience with Smartsheet for project and task management.
• Professional development certifications such as Lean Six Sigma, Scrum Master, PMP, or CPSP.

Culture & Benefits

• Supportive small-team environment with professional development and growth opportunities.
• Medical, dental, and vision plans.
• 401(k), FSA/HSA, commuter benefits, and tuition assistance.
• Vacation, sick time, and paid parental leave.
• Inclusive workplace with equal opportunity and affirmative action employment practices.

Hiring process

• Interviews must be completed without AI tools, external prompts, virtual backgrounds, or third-party assistance.
• In-person interviews may be included, and applicants may be required to appear onsite at a hirify.global office.