Partner Success Manager (PSM) (SaaS)

Location: South Africa — Remote

Company

hirify.global provides SaaS solutions supported through a partner channel ecosystem.

What you will do

• Own the end-to-end renewal process for partner-managed recurring revenue and protect the base ARR.
• Lead 120-day pre-renewal planning, renewal forecasting, risk visibility, and on-time completion.
• Define partner health scoring, monitor adoption and value realization, and mitigate churn risks.
• Drive adoption strategies, success plans, QBR governance, contract normalization, and escalation management.
• Coordinate Channel Account Managers, Partner Enablement Managers, and other internal stakeholders across the renewal lifecycle.

Requirements

• 5–10 years of experience in Customer Success, Partner Success, Account Management, or a similar role.
• Experience managing renewals, retention, recurring revenue models, and SaaS environments.
• Strong understanding of renewal processes, forecasting, risk management, and retention strategies.
• Experience working in partner channel ecosystems and matrixed environments across Sales, Operations, and Enablement.
• Experience with CRM platforms such as Salesforce and data-driven decision-making.
• Analytical, structured, process-driven, and execution-focused approach with strong stakeholder management skills.

Culture & Benefits

• Full-time employment with a remote workplace arrangement.
• Operationally rigorous and data-driven role focused on revenue protection rather than revenue creation.
• Close collaboration across Channel Sales, Partner Enablement, Operations, and Customer Success functions.
• Any applicable bonus programs are discussed during the recruiting process.