Principal Site Reliability Engineer

Location: Buffalo, New York, United States of America

Salary: $139,700–$232,900 annual (USD)

Company

M&T Bank is a financial services organization operating in a regulated environment.

What you will do

• Define and drive service reliability standards, including SLOs, SLAs, and error budgets.
• Design highly available and fault-tolerant architectures aligned with scalability and resiliency requirements.
• Lead incident detection, response, escalation, recovery, post-incident reviews, and root cause analysis.
• Develop observability strategies covering logging, monitoring, alerting, and tracing.
• Lead automation initiatives for self-healing systems and operational workflows.
• Partner with development, infrastructure, cybersecurity, and architecture teams while driving cross-team reliability improvements and mentoring engineers.

Requirements

• Associate’s degree with at least 9 years of systems analysis and/or application development experience, or a bachelor’s degree with at least 7 years of relevant experience.
• In lieu of a degree, at least 11 years of combined education and/or relevant work experience, including at least 7 years of systems analysis and/or application development experience.
• Expert experience in system design, reliability engineering, and production operations.
• Advanced proficiency in at least one programming or scripting language.
• Experience with observability and incident management tooling, SLO/SLI frameworks, and production readiness practices.
• Strong understanding of CI/CD, DevOps, SDLC, performance, resilience, capacity planning, risk, and regulatory standards.

Nice to have

• Experience with cloud platforms such as AWS or Azure.
• Experience in regulated environments such as financial services.
• Strong communication and stakeholder management skills.

Culture & Benefits

• Enterprise-wide technical influence across multiple platforms.
• Opportunity to lead complex reliability initiatives without direct supervisory responsibility.
• Work includes mentoring and technical leadership across Technology.
• Compensation is informed by the candidate’s knowledge, skills, and experience within the stated annual pay range.