Site Reliability Engineer, ITOF - ITOC

Location: Houston, Texas, United States of America; on-call support during U.S. business hours. Relocation will not be considered. Visa sponsorship is not available, and candidates with time-limited visa status will not be considered.

Company

hirify.global is hiring for an enterprise IT reliability engineering role supporting products and services in production environments.

What you will do

• Drive proactive incident prevention through service performance analysis, process improvement, and operational gap identification.
• Troubleshoot and resolve production and critical application, infrastructure, and system performance issues.
• Provide on-call operational support during U.S. business hours and act as a technical resource during major incidents.
• Conduct SRE technical assessments, identify maturity gaps, and develop continuous improvement plans.
• Improve reliability through monitoring, logging, automation, and operational excellence initiatives.
• Partner with the SRE Community of Practice to define standards, best practices, and capability development.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.
• Experience supporting IT products and services in production environments.
• Experience troubleshooting and resolving complex application, infrastructure, or system performance issues.
• Experience working in Agile and DevOps environments.
• Knowledge of monitoring, logging, automation, and operational support practices.
• Ability to participate in on-call support and major incident response activities.

Nice to have

• SRE, Cloud, DevOps, Agile, or IT Service Management certifications.
• Experience conducting reliability assessments and improving operational maturity.
• Experience with automation scripting and operational workflow optimization.
• Knowledge of SRE principles, observability, incident management, and performance engineering.
• Experience coaching teams and influencing adoption of reliability engineering practices.

Culture & Benefits

• Collaboration with cross-functional technology teams and communities of practice.
• Participation in enterprise-wide reliability standards and capability development.
• Equal opportunity employment and reasonable accommodations for qualified individuals with disabilities.