Office 365 & Azure Support IT Administrator

Location: USA (Remote)

Company

hirify.global provides managed IT services, cloud solutions, cybersecurity, AI-driven analytics, automation, networking, and digital transformation solutions for organizations across industries.

What you will do

• Provide Tier 2/3 support for Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, Microsoft Entra ID, and Microsoft Intune.
• Troubleshoot mail flow, mailbox, collaboration, permissions, connectivity, performance, authentication, federation, and SSO issues.
• Manage users, licenses, groups, permissions, MFA, SSPR, Conditional Access, RBAC, Azure AD Connect synchronization, and Privileged Identity Management.
• Support Azure resources, deployments, configurations, monitoring, alerts, and incident response.
• Maintain security controls aligned with NIST SP 800-53 Moderate and CJIS Security Policy requirements.
• Create technical documentation, knowledge base articles, troubleshooting records, procedures, and audit evidence; participate in on-call rotations.

Requirements

• Associate's or Bachelor's degree in Information Technology or equivalent work experience.
• 3+ years of experience supporting Microsoft 365 and Azure environments.
• Hands-on experience with Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Entra ID, Microsoft Intune, and Azure services.
• Working knowledge of NIST SP 800-53 Moderate and CJIS Security Policy.
• Experience troubleshooting identity and authentication issues, mail flow, Teams collaboration, SharePoint permissions, and Azure networking basics.
• Strong customer service, communication, troubleshooting, analytical, documentation, prioritization, and organizational skills.

Culture & Benefits

• Remote work from the United States.
• Collaborative environment focused on technology, innovation, security, and compliance.
• Opportunity to support organizations operating in regulated environments.
• Participation in an on-call support rotation as required.