2 дня назад
Field Deployment Analyst (Network)
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Field Deployment Analyst (Network): Troubleshooting hardware, software, and network connectivity issues across agency facilities with an accent on Cisco Layer 2/3 devices, Palo Alto firewalls, and rapid outage diagnosis. Focus on implementing component-level remediation, coordinating deployment windows and site surveys, and documenting field operations while escalating complex incidents to Tier 3 engineering support.
Location: Remote
Company
supports complex agency and defense-related technology operations.
What you will do
- Diagnose hardware, software, and network connectivity issues affecting agency networks.
- Determine whether outages result from commercial circuit failures or internal facility defects.
- Implement remediation, including failed component replacement, and escalate complex issues to Tier 3 field engineering.
- Coordinate with NOCs, network engineers, field technicians, customer representatives, and external vendors.
- Execute scheduled deployment windows, conduct site surveys, and coordinate escalation paths between field and back-office engineering teams.
- Prepare deployment reports, verification logs, incident post-mortems, schedule updates, tracking matrices, and asset database updates.
Requirements
- Secret clearance required before starting.
- BA or BS degree with five years of experience, or a high school diploma.
- Expertise with Cisco Layer 2/3 devices and Palo Alto firewall products.
- Experience supporting Microsoft Windows and Linux environments.
- DHS or CBP experience.
- Availability for a rotating on-call schedule.
Culture & Benefits
- Remote workplace.
- Regular employment.
- Collaborative work across multidisciplinary technical teams.
- Core values emphasize helpfulness, honesty, humility, continuous improvement, and commitment to mission delivery.
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