AI and Knowledge Manager - Maternity leave replacement

Location: Tel Aviv, Israel; hybrid work with 3 days per week in the office. Monday to Friday.

Company

hirify.global builds AI-first tools and data solutions for business users.

What you will do

• Develop and execute the AI chatbot strategy in alignment with support goals.
• Design and optimize LLM prompts to improve response quality and relevance.
• Own the Knowledge hub roadmap, content, information architecture, tone, and voice.
• Build failure detection systems and monitor AI and agent interactions for accuracy and quality.
• Analyze deflection analytics and define AI-related KPIs to identify improvements and measure impact.
• Train support agents and integrate AI tools with support and CRM systems.

Requirements

• 2+ years of experience in knowledge management, technical writing, support operations, or a related content or AI role.
• Hands-on experience with AI chatbot platforms and LLM prompt design.
• Experience owning a knowledge base at scale, including information architecture and content standards.
• Experience writing and maintaining Markdown/MDX content on documentation-as-code platforms.
• Strong analytical skills and experience turning support or deflection data into actionable insights.
• Excellent written English, with strong attention to tone, clarity, and consistency.

Nice to have

• Experience integrating support and CRM systems such as Intercom, Salesforce, Jira, or Confluence.
• Experience training or enabling teams on new tools and processes.
• Understanding of SEO best practices and basic experience with GitHub.
• Background in a B2B SaaS or data platform environment.

Culture & Benefits

• Builder-oriented environment focused on turning ambiguous problems into shipped solutions.
• AI-first approach to documentation and support workflows.
• Close collaboration with Support, Customer Success, and R&D.
• Hybrid work arrangement with regular office collaboration in Tel Aviv.