Claims Case Manager

Location: Bolton, United Kingdom; workplace type: Onsite

Company

hirify.global is a specialist professional services and technology firm supporting insurance and other highly regulated businesses with claims, risk, transformation, and operational solutions.

What you will do

• Own and proactively manage a property claims caseload to meet service level agreements.
• Communicate professionally with clients and direct customers while applying Treating Customers Fairly principles.
• Manage suppliers and progress cases through to settlement while balancing service, cost, and time.
• Follow internal processes, governance requirements, and data security standards.
• Track SLA, phone audit, lifecycle, audit, PDR, and team performance measures.
• Use feedback, performance reviews, and learning opportunities to develop professionally.

Requirements

• Relevant claims experience.
• Good customer service skills.
• Strong time management.
• Effective interpersonal and communication skills.
• Ability to work onsite in Bolton.

Culture & Benefits

• Permanent, full-time employment.
• Professional qualification funding, leadership training, and learning opportunities.
• Pension matching contributions, financial wellbeing support, high street discounts, and cycle-to-work scheme.
• Enhanced maternity, paternity, and adoption pay.
• Employee assistance programme, wellbeing resources, and employee resource groups.
• 25 days of holiday, increasing to 26 days after five years and 27 days after ten years, with flexible benefits including holiday purchase.

Hiring process

• Application and CV review.
• Initial phone call.
• Offer and hiring decision.