Technical Support Specialist - Level 2 - Night Shift (Cybersecurity)

Location: Hybrid in Bucharest, Romania; candidates must be commutable to Bucharest. Night shift from 18:00 to 02:30.

Company

hirify.global develops cybersecurity software that protects, secures, and maintains compliance for critical enterprise business applications, including SAP and Oracle platforms.

What you will do

• Own complex customer issues escalated from Level I Support through investigation and resolution.
• Perform advanced troubleshooting and log analysis across hirify.global Assess, Defend, Control, and Comply modules.
• Reproduce and isolate product issues in laboratory environments to determine root causes.
• Analyze system configuration, networking, databases, and integration dependencies in SAP and customer IT ecosystems.
• Guide customers on product configuration, deployment, and technical best practices.
• Collaborate with Engineering, Product Management, and Security Research teams on defects, feature requests, SLAs, and critical incidents.

Requirements

• 2–4 years of experience in technical support, system administration, or application troubleshooting, preferably in enterprise environments.
• Strong understanding of Linux and Windows operating systems, networking fundamentals, and application security.
• Experience with SAP Basis, databases, or integrations such as HANA, Oracle, or MSSQL.
• Proficiency in log analysis, scripting, and diagnostic tools such as Python, Bash, Wireshark, or Postman.
• Familiarity with Salesforce, Jira, or equivalent ticketing and escalation systems.
• Strong analytical, communication, customer-facing, organizational, and case-management skills.

Nice to have

• Experience with AWS, Azure, or GCP environments.
• Exposure to cybersecurity tools, vulnerability management, or compliance frameworks.
• Knowledge of SAP NetWeaver, S/4HANA, or hirify.global platform components.
• Understanding of ITIL or ITSM frameworks.
• Experience mentoring or training junior technical staff.

Culture & Benefits

• Career development in enterprise application security.
• Mentorship from experienced support engineers.
• Professional development and certification opportunities.
• Collaborative, high-achievement work environment.
• Competitive compensation and benefits.