Client Service Manager (iGaming)

Location: Moncton, Canada, E1H 2R6

Company

hirify.global develops gaming content, technology, secure payment solutions, and entertainment products for customers in jurisdictions worldwide.

What you will do

• Act as the main technology contact for customers and sales teams, gathering issues, incidents, requirements, and requests for system evolution.
• Coordinate system recovery, support resources, planned technology activities, estimates, schedules, and customer communications.
• Manage technology budgets, forecasts, status reporting, project approval documentation, actuals, and budget variances.
• Oversee delivery scope, estimation, staffing, requirements documentation, project batches, releases, and customer approvals.
• Organize hotline support and coordinate daily incident resolution, priorities, technical data packages, and production issue reporting.

Requirements

• Bachelor’s degree in Business, Information Technology, Computer Science, or a related field.
• 7–10 years of experience in a related role within a technology-driven environment.
• Ability to gather, analyze, and accurately document complex business and technical requirements.
• Experience translating requirements into actionable deliverables for cross-functional teams.
• Experience with Jira and Salesforce.
• Strong organizational, analytical, problem-solving, prioritization, and deadline-management skills.

Nice to have

• PMP certification.

Culture & Benefits

• Collaborative environment focused on accountability, ownership, innovation, and results.
• Commitment to diversity, equity, and inclusion.
• Equal employment opportunities for applicants and employees.