1 день назад
Customer Engineer, APAC (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Engineer, APAC (AI): Building and deploying customer integrations for Cresta’s AI platform across enterprise contact center voice, chat, and digital systems with an accent on APIs, SDKs, cloud infrastructure, and automation. Focus on troubleshooting complex third-party environments, managing multiple technical workstreams, and designing scalable solutions for APAC customers.
Location: United States (Remote); collaboration with customers and distributed teams across APAC markets and time zones
Company
develops a unified AI platform with conversational AI agents, real-time human agent augmentation, and conversation intelligence for enterprise customer experiences.
What you will do
- Execute integration designs and project plans with Implementation Managers, Solution Architects, Customer Success Managers, and Engineering.
- Design, build, and deploy applications using SDKs, libraries, and APIs.
- Integrate with enterprise contact center voice, chat, and digital platforms.
- Develop and maintain integrations using Go, Python, and JavaScript.
- Test, troubleshoot, deploy, and maintain products and customer integrations.
- Manage multiple customer projects, resolve technical issues, build stakeholder relationships, and identify opportunities to simplify integrations and expand customer impact.
Requirements
- Strong software engineering skills with hands-on experience in Go, Python, and/or JavaScript.
- Experience using APIs and SDKs to build integrations and value-added solutions.
- Experience with AWS and Git.
- Ability to troubleshoot applications, APIs, cloud infrastructure, and third-party systems in complex enterprise environments.
- Strong communication skills and the ability to explain complex technical concepts to different audiences.
- Comfort collaborating with customers and distributed teams across multiple APAC markets and time zones.
Nice to have
- Experience with Amazon Connect, Genesys, Five9, NICE, Salesforce, or similar contact center and customer experience platforms.
- Experience working with enterprise customers and taking a consultative approach to technical problem-solving.
Culture & Benefits
- Comprehensive medical, dental, and vision coverage.
- Paid parental leave for all new parents.
- Remote work setup budget.
- Monthly wellness and communication stipend.
- 20 days of vacation time.
- Compensation includes base salary, equity, and benefits; employment terms may vary by country.
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