CSC Mortgage TSM 1

Location: Columbus, OH; office workplace. Applicants must be currently authorized to work full-time in the United States. Immigration sponsorship is not available.

Company

hirify.global is a banking organization providing mortgage and other financial services to customers.

What you will do

• Lead, coach, and develop a team of CSC Mortgage Bankers.
• Manage onboarding support, performance communication, feedback, recognition, and development planning.
• Monitor team metrics to identify coaching opportunities, process gaps, and improvement actions.
• Support mortgage call volumes and promote consistent service across customer service centers and business lines.
• Resolve complex or escalated mortgage customer issues while considering risk, compliance, and customer impact.
• Conduct team huddles and one-on-ones, document outcomes, and support departmental projects.

Requirements

• High school diploma or GED.
• At least 1 year of call center or customer service experience.
• At least 1 year of management, leadership, coaching, or mentoring experience.
• Strong communication, organization, judgment, and attention to detail.
• Ability to use Microsoft Word, Excel, PowerPoint, and CSC systems.
• Current authorization to work full-time in the United States; immigration sponsorship is not available.

Nice to have

• Call center management or home lending servicing experience.
• Knowledge of mortgage products, servicing, customer needs, risk, and regulatory expectations.
• Availability for weekend and holiday rotation coverage.

Culture & Benefits

• Focus on inclusion, accountability, learning, recognition, and care.
• Structured, fast-paced environment with emphasis on colleague success and customer experience.
• Opportunity to collaborate with development coordinators, experience teams, and internal business partners.
• Exempt position and eligible for a flexible arrangement only if specifically provided by the hiring team.