Process and Operations Excellence Manager - Indirect Sales Channel (MedTech)

Location: Warsaw, Masovian, Poland; hybrid working model with 3 days on site

Salary: Minimum 224,000 PLN annually, plus potential bonus, benefits, and long-term incentive.

Company

hirify.global is a global healthcare and medtech company focused on improving healthcare delivery and saving and sustaining lives.

What you will do

• Design, standardize, and optimize distributor operational processes across Western Europe.
• Develop governance frameworks, operating procedures, role definitions, and process documentation for distributor agreements and channel operations.
• Maintain contract repositories, monitor contract lifecycles and renewals, and support compliance with internal policies and regulatory requirements.
• Build dashboards, reporting tools, KPI frameworks, and analytical methods to monitor contractual, commercial, and distributor performance data.
• Provide insights and recommendations for Commercial Leadership, Channel Management, and business review discussions.
• Develop training materials, deliver stakeholder training, and drive adoption and compliance with new processes and operating models.

Requirements

• 5+ years of experience in Distributor Management, Commercial Excellence, Business Operations, Process Excellence, Governance, or Sales Channel Operations.
• Experience designing and implementing business processes across multiple markets.
• Proven experience leading complex cross-functional projects and operational excellence initiatives.
• Strong skills in process mapping, operating models, governance frameworks, commercial contract governance, compliance, data analytics, and KPI management.
• Ability to influence and align stakeholders across Commercial, Legal, Compliance, Finance, Sales Operations, and Commercial Excellence without direct authority.
• Bachelor’s degree or higher in business, Life Sciences, Finance, Operations, or a related field.

Nice to have

• Knowledge of commercial operations and distributor business models.
• Experience in medical device, healthcare, pharmaceutical, or life sciences industries.

Culture & Benefits

• Permanent contract after a 3-month probation period.
• Annual bonus, competitive benefits, holiday allowance, and two additional conditional days off.
• Personal and professional development opportunities with lifelong learning support.
• Multisport card, cafeteria-style plan, PPE program after three months, and employee referral program.
• Diverse, multinational environment with a friendly atmosphere and an office near PKP Powiśle station.