Agent Product Manager (AI)

Location: United States; must be based on the East Coast in the Eastern timezone. Remote role with regular travel to customer sites across the US and meaningful on-site customer time. Pacific-timezone candidates are not a fit.

Company

hirify.global builds customizable AI clinical assistants and agent-based automation for healthcare providers.

What you will do

• Deploy AI agents on customer sites by observing healthcare workflows and translating them into agent behavior.
• Connect agents to EHRs, phone systems, scheduling platforms, insurance and eligibility workflows, and clinical protocols alongside integration engineers.
• Configure agents in Cortex, including conversation graphs, prompts, extraction, escalation and confirm-then-act logic.
• Build agent journeys covering scheduling, retries, channel selection, call windows and human handoffs.
• Define outcome metrics such as containment, resolution, escalation rate and clinical quality flags, and report performance to customers.
• Scale agent delivery by creating templates, standards, tooling requirements and quality definitions for Product and Engineering.

Requirements

• US healthcare fluency from experience with or inside US provider organizations, including scheduling, referrals, EHR workflows, eligibility, prior authorization and clinical operations.
• US-based on the East Coast in the Eastern timezone and able to travel regularly to US customer sites.
• 3–6 years of experience in forward-deployed or solutions engineering, technical product, top-tier consulting, or a comparable fast-moving technical customer role.
• Hands-on experience with LLM systems, prompt design, structured extraction, evaluation and agent failure analysis.
• Comfort with logs, dashboards, traces and configuration files; SQL and scripting skills are expected.
• Experience with Epic, Cerner/Oracle Health, athenahealth or similar systems, contact-center telephony, enterprise customers and stakeholder management.

Nice to have

• Conversational AI or voice-stack experience with ASR/TTS, LiveKit, Twilio or equivalent.
• Experience building evaluation or regression-testing systems for non-deterministic software.
• A second working language, especially Spanish; Mandarin is also valuable.
• Clinical background.

Culture & Benefits

• Mission-driven work at the intersection of AI, healthcare and enterprise technology.
• Ownership of the product layer that directly interacts with patients and healthcare workflows.
• Competitive compensation, equity and benefits.
• Work includes close collaboration with Clinical, Quality, Product, Engineering, Sales and healthcare customers.

Hiring process

• One stage includes building an agent and its journey in Cortex using a real platform, use-case brief and documentation.
• The assessment covers conversation graphs, extraction and escalation logic, orchestration, retries and human handoffs.
• Evaluation focuses on problem-solving, questions asked and handling incomplete documentation.