ETCH iTeam Customer Engineer II (Semiconductor)

Location: Hiroshima, Kitakami, Kumamoto, or Yokkaichi, Japan. On-site customer equipment support is required, with travel approximately 75% of the time. Relocation eligible.

Company

hirify.global designs, builds, and services materials engineering equipment used to manufacture semiconductor chips and advanced displays.

What you will do

• Collaborate with senior customer engineers to install, maintain, and upgrade customer equipment.
• Use digital analytics and basic diagnostic techniques to troubleshoot technical issues.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Communicate directly with customers and coordinate service activities.
• Work in cleanroom and customer-site environments while following safety and environmental requirements.

Requirements

• Associate degree, military technical training, field service experience, or trade certification.
• 1–2 years of customer or field service support experience, or experience in a related technical field.
• Ability to read and interpret electrical and mechanical schematics and diagnose basic technical problems.
• Basic mechanical aptitude involving pneumatics, hydraulics, electronics, vacuum, or thermodynamics.
• Familiarity with hand tools and digital multimeters, plus basic knowledge of Microsoft Excel, Word, and PowerPoint.
• Valid driver’s license, ability to obtain a passport if travel is required, and ability to meet on-site safety, environmental, and COVID-19 requirements.

Nice to have

• 2–4 years of customer or field service support experience, or experience in a related technical field.

Culture & Benefits

• Supportive work culture focused on learning, development, and career growth.
• Employee health and wellbeing programs supporting professional and personal needs.
• Training is provided for maintenance of the relevant equipment systems.
• Regular travel is required, approximately 75% of the time.
• Physical work includes standing, walking, working in tight or elevated spaces, lifting up to 35 lbs., and using personal protective equipment and hand or power tools.