Customer Engineer III-IMP (Semiconductor)

Location: Hefei, China; onsite customer equipment support with approximately 20% travel. Relocation eligible.

Company

hirify.global develops and services materials engineering equipment used to manufacture semiconductor chips and advanced displays.

What you will do

• Install, maintain, and upgrade customer semiconductor equipment.
• Apply diagnostic techniques and digital analytics to troubleshoot technical issues with support from senior engineers.
• Perform preventive and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Collaborate with customers and senior engineers to understand process flows, roadmaps, requirements, and business challenges.
• Train and mentor junior field service engineers.
• Coordinate directly with customers to support smooth equipment operation.

Requirements

• Associate degree, military technical training, field service experience, or trade certification.
• 4–7 years of experience in the semiconductor or equipment support industry.
• Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
• Strong knowledge of hand tools and digital multimeters.
• Effective written and verbal communication skills.
• Valid driver’s license, ability to obtain a passport if travel is required, and ability to meet onsite safety and environmental requirements.

Culture & Benefits

• Supportive work culture focused on learning, professional development, and career growth.
• Health and wellbeing programs supporting employees at work and at home.
• Work in cleanroom environments with required personal protective equipment.
• Regular travel of approximately 20% of working time.