Customer Engineer II-CMP

Location: Shanghai, China. On-site work with approximately 20% travel; relocation eligible.

Company

Materials engineering company developing and servicing equipment used to manufacture semiconductor chips and advanced displays.

What you will do

• Install, maintain, and upgrade customer equipment in collaboration with Senior Field Service Engineers.
• Use digital analytics and basic diagnostic techniques to troubleshoot and resolve technical issues.
• Perform preventive and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Coordinate directly with customers to support smooth equipment operation and service delivery.

Requirements

• Associate degree, military technical training, field service experience, or trade certification.
• 1–2 years of customer or field service support experience, or experience in a related technical field.
• Ability to read and interpret electrical and mechanical schematics.
• Basic mechanical aptitude in areas such as pneumatics, hydraulics, electronics, vacuum, or thermodynamics.
• Familiarity with hand tools and digital multimeters, plus basic knowledge of Microsoft Excel, Word, and PowerPoint.
• Valid driver’s license, ability to obtain a passport if travel is required, and ability to meet on-site safety and environmental requirements.

Nice to have

• 2–4 years of customer or field service support experience, or experience in a related technical field.

Culture & Benefits

• Supportive work culture focused on learning, development, and career growth.
• Employee health and wellbeing programs and professional development support.
• Work in clean-room environments with required personal protective equipment.
• Physical work may include extended standing and walking, climbing, working in tight spaces or at height, and lifting up to 35 lbs.