Customer Engineer II Senior-EPI

Location: Shanghai, China. The role requires on-site work and includes approximately 20% travel. Relocation eligible.

Company

hirify.global develops, builds, and services materials engineering equipment used to manufacture semiconductor chips and advanced displays.

What you will do

• Collaborate with Senior Field Service Engineers to install, maintain, and upgrade customer equipment.
• Use digital analytics and basic diagnostic techniques to troubleshoot technical issues.
• Perform preventive and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Communicate and coordinate directly with customers.
• Work on-site while following safety, environmental, and clean-room requirements.

Requirements

• Associate degree, military technical training, field service experience, or trade certification.
• 1–2 years of customer or field service support experience, or experience in a related technical field.
• Ability to read and interpret electrical and mechanical schematics and resolve basic technical challenges.
• Basic mechanical aptitude in areas such as pneumatics, hydraulics, electronics, vacuum, or thermodynamics.
• Familiarity with hand tools and digital multimeters, plus basic knowledge of Microsoft Excel, Word, and PowerPoint.
• Valid driver’s license, ability to obtain a passport if travel is required, and ability to meet on-site safety and environmental requirements.

Nice to have

• 2–4 years of customer or field service support experience or related technical experience.

Culture & Benefits

• Supportive work culture focused on learning, development, and career growth.
• Employee health and wellbeing programs and support.
• Training provided for equipment maintenance systems.
• Regular work in a clean-room environment using required personal protective equipment.
• Full-time regular employment with approximately 20% travel.