Customer Engineer-DFT-C1

Location: Hefei, China; on-site work required

Company

hirify.global develops and services materials engineering equipment used to manufacture semiconductor chips and advanced displays.

What you will do

• Collaborate with senior field service engineers to install, maintain, and upgrade customer equipment.
• Use digital analytics and basic diagnostic techniques to troubleshoot and resolve technical issues.
• Perform preventive and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Coordinate directly with customers to support smooth equipment operation.
• Work on-site while following safety, environmental, cleanroom, and COVID-19 protocols.

Requirements

• Associate degree, military technical training, field service experience, or trade certification.
• Basic mechanical aptitude and experience diagnosing basic technical problems.
• Willingness to learn and interpret electrical and mechanical schematics.
• Effective written and verbal communication skills.
• Basic knowledge of Microsoft Excel, Word, and PowerPoint.
• Valid driver's license and ability to obtain a passport if travel is required.

Nice to have

• 1–2 years of customer service, field service, or related technical experience.
• Associate degree in electronics or engineering technologies.
• Knowledge of pneumatics, hydraulics, electronics, vacuum, or thermodynamics.
• Familiarity with hand tools and digital multimeters.

Culture & Benefits

• Supportive environment focused on learning, development, and career growth.
• Training is provided for equipment maintenance activities.
• Regular travel required: approximately 20% of the time.
• Relocation eligible.
• Work in cleanroom environments with required personal protective equipment.