Technical Manager (Salesforce Platform)

Location: Plano, Texas, United States. Applicants must already have the right to work in the United States and must not require current or future immigration sponsorship.

Company

Toyota Financial Services is Toyota and Lexus's finance and insurance business in North America, focused on innovative customer experiences and mobility solutions.

What you will do

• Lead the design and implementation of Salesforce Service Cloud, Experience Cloud, Omni-Channel, and related technologies.
• Own complex technical initiatives spanning Salesforce, backend services, integrations, and cloud infrastructure.
• Drive architecture decisions and engineering practices supporting performance, resilience, security, compliance, and observability.
• Translate business and stakeholder requirements into scalable technical solutions.
• Mentor engineering teams through design reviews, pair programming, and architectural guidance.
• Integrate AI-powered development tools and automation into the software lifecycle.

Requirements

• Bachelor's degree or equivalent experience in software engineering.
• 12+ years of hands-on software development experience designing and operating large-scale production systems.
• Advanced expertise in Salesforce Service Platform technologies, including Service Cloud, Experience Cloud, Agentforce, Omni-Channel, Apex, Lightning Web Components, Omni Studio, and Salesforce Shield.
• Strong knowledge of Salesforce integration patterns, REST and Bulk APIs, Platform Events, Streaming APIs, middleware, distributed systems, cloud-native architectures, and microservices.
• Experience with Salesforce CI/CD tools such as Copado or Harness, plus observability, application security, compliance, and performance optimization.
• Must have United States work authorization without current or future employer immigration sponsorship.

Nice to have

• Salesforce Platform Developer I or II, Service Cloud Consultant, Application Architect, or System Architect certification.
• Salesforce Certified Technical Architect credentials.
• Additional experience leading technical initiatives in enterprise Salesforce environments.
• Experience integrating AI capabilities safely into enterprise platforms.

Culture & Benefits

• Team environment built on teamwork, flexibility, and respect.
• Professional growth, career development programs, and tuition reimbursement.
• Vehicle purchase discount and lease vehicle program where applicable.
• Comprehensive healthcare and wellness plans, paid holidays, and paid time off.
• 401(k) savings plan with company matching and an annual retirement contribution where applicable.
• Health Savings Account, Health Care FSA, Dependent Care FSA, and family support referral services.