Bilingual Customer Support Agent (ISP Technical Support)

Location: Remote within the United States; work schedule and timezone listed as Logan, Utah. Thursday–Monday, 11:00 AM–8:00 PM PST, with availability for US West Coast and Texas hours.

Company

hirify.global provides contractor-based staffing and customer support services, matching professionals with client operations teams.

What you will do

• Provide after-hours, weekend, and weekday overflow support by phone, email, and ticketing systems.
• Manage residential, commercial, and government customer inquiries.
• Troubleshoot internet connectivity and service-related issues.
• Escalate technical issues and coordinate with internal teams and the US-based operations team.
• Maintain accurate customer records and ticket documentation while meeting KPIs and service standards.

Requirements

• Experience in customer service, technical support, help desk, ISP, telecommunications, or technology-related services.
• Excellent written and verbal English and Spanish communication skills.
• Strong troubleshooting, problem-solving, communication, and attention-to-detail skills.
• Ability to work US time zones, particularly West Coast and Texas hours.
• Stable home office with high-speed internet and backup power.
• Ability to work independently and proficiency with Google Meet, Zoom, and ticketing systems.

Culture & Benefits

• Permanent work from home.
• Independent contractor arrangement.
• Health insurance coverage for eligible locations.
• Immediate hiring opportunity.

Hiring process

• Complete application assessment questions, a technical check, and a voice recording.
• Hourly pay is established based on performance during the application process.