IT EUX Junior Engineer I - Remote US Only

Location: Fully remote, United States only

Company

hirify.global is a strategic digital technology services provider delivering managed services, cybersecurity, cloud solutions, and business modernization guidance.

What you will do

• Provide first-level technical support to managed-services clients by phone and web tickets.
• Investigate, troubleshoot, resolve, or escalate customer incidents.
• Record problems and communicate ticket status and resolution within service-level agreements.
• Handle incoming help desk calls and web tickets in a fast-paced call-center environment.
• Develop technical and customer-service skills through continual learning.
• Maintain regular, predictable, and punctual attendance, including occasional holiday or weekend work.

Requirements

• Experience providing technical assistance over the phone.
• Ability to manage multiple open tickets and competing priorities.
• Experience working in a fast-paced environment.
• Ability to investigate, analyze, and troubleshoot customer issues.
• Excellent verbal and written communication skills.
• Motivation to learn new technologies and improve technical knowledge.

Nice to have

• Customer service industry experience.
• A+ certification.
• Enrollment in an IT-related class, certification program, or degree.

Culture & Benefits

• Fully remote work arrangement for candidates in the United States.
• Support for clients across managed services engagements.
• Occasional availability for holiday or weekend coverage may be required.
• Reasonable accommodations are available for employees with disabilities.