Service Engineer II (Western US Territory, Montana Instruments)

Location: Remote from San Francisco, California, United States; primarily on-site customer visits across the Western US territory. Domestic and international travel required 50–75% of the time.

Company

hirify.global Group, through Montana Instruments, provides scientific instrumentation supported by engineering, manufacturing, and customer service teams.

What you will do

• Troubleshoot, diagnose, repair, install, and maintain customer systems through on-site visits and remote video support.
• Provide customer training and follow up on open issues to ensure effective resolution.
• Prepare service reports, document technical issues, and communicate customer and quality feedback to operations, engineering, and headquarters.
• Process RMAs and coordinate with Sales, Production, and Shipping/Receiving to complete service work and return customer systems.
• Identify systemic issues, contribute to root-cause and corrective actions, and participate in quality assurance councils.
• Support new product initiatives by reviewing serviceability and product documentation, and promote service capabilities with Sales.

Requirements

• Bachelor’s degree in engineering or experience as a technician in a related field.
• 1–3 years of experience in a technical service role involving customer-site travel.
• Experience servicing equipment combining electronics, software, mechanical, and firmware components.
• Basic electronics, wiring, circuitry troubleshooting, electrical schematic reading, and heat-transfer knowledge.
• Ability to work with small tools and troubleshoot mechanical designs, wiring harnesses, PCBs, piezoelectric components, compressors, and vacuum pumps.
• Knowledge of Salesforce or equivalent CRM, Epicor or equivalent ERP, Microsoft Office, and Adobe Acrobat; candidates must meet federal facility entry requirements.

Nice to have

• Experience with cryogenics and heat transfer.
• Affinity for regional travel and experience with scientific instruments.

Culture & Benefits

• Culture of trust and accountability.
• Lifelong learning and career growth opportunities.
• Innovation-focused work environment.
• Comprehensive compensation and benefits.
• Health and well-being support.