Customer Support Technician (Semiconductor Equipment)

Location: Boise, ID, United States

Salary: $23.00–$31.40 per hour

Company

hirify.global develops materials science and engineering solutions used in semiconductor chips and advanced displays.

What you will do

• Plan daily work within the assigned territory to complete preventive and remedial maintenance.
• Perform periodic maintenance, wet cleans, system start-ups, warranty work, paid service, and service contract activities.
• Verify equipment operation, troubleshoot process variations, and correct system problems with support from senior engineers when needed.
• Coordinate support plans with customer management and serve as a liaison on administrative and technical matters.
• Track equipment performance, plan uptime improvements, and apply Statistical Process Control and Quality Improvement Process methods.
• Provide technical assistance and guidance to less experienced personnel and instruct customers on system operation and maintenance.

Requirements

• Proficiency in a range of analytical processes or procedures.
• Working knowledge of Statistical Process Control and quality improvement methods.
• Ability to use hand and power tools and work with semiconductor manufacturing systems.
• Ability to work in a clean room using required personal protective equipment, including coveralls, hoods, gloves, respirators, and face shields.
• Physical ability to walk extensively, stand for extended periods, work in tight spaces, climb stairs and ladders, and lift up to 35 lbs.
• Ability to distinguish colors and work in environments with potentially challenging noise levels.

Culture & Benefits

• Supportive environment focused on learning, development, and career growth.
• Comprehensive employee benefits supporting health and wellbeing.
• Regular travel required for approximately 20% of working time.
• Regular employee position with full-time employment.
• Relocation assistance is not available for this position.