3 дня назад
Bilingual Virtual Assistant (Medical Practice)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Bilingual Virtual Assistant (Medical Practice) (Medical Administration): Managing patient calls, messages, refill requests, medical records, and appointment questions remotely with an accent on bilingual communication, HIPAA-sensitive information handling, and independent support. Focus on organizing patient communication during maternity leave, maintaining SOPs, and supporting the transition from an insurance-based to a cash-based practice model.
Location: Remote from South Africa, Argentina, or Colombia
Company
provides remote administrative support for client businesses.
What you will do
- Answer patient calls through the practice's VoIP line, including medication refill requests, scheduling questions, and general inquiries.
- Relay refill requests to the physician for review and sign-off; do not send refills directly.
- Monitor the email inbox, incoming medical-record faxes, and new-patient inquiries submitted through the website.
- Inform prospective patients about the temporary waitlist and lack of new-patient scheduling.
- Assist existing patients with questions about visits scheduled from October through December.
- Communicate with the physician through WhatsApp, iMessage, or Zoom and help document SOPs during the transition to a cash-based model.
Requirements
- Fluent English and Spanish strongly preferred.
- HIPAA certification.
- At least 3–4 years of relevant experience in a medical office, patient-facing role, or virtual assistance.
- Comfort with VoIP and phone systems such as QUO/OpenPhone and standard email platforms.
- Strong attention to detail and discretion when handling sensitive medical information.
- Reliability, self-direction, and the ability to work independently with light day-to-day oversight.
Culture & Benefits
- Part-time remote support for a solo primary care practice.
- Work independently while the physician is on maternity leave.
- Support the practice's operational transition from insurance-based to cash-based care.
- Use established communication tools including VoIP, WhatsApp, iMessage, and Zoom.
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